Privacy Policy

Last Updated: June 2, 2026

Saving The Pups ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit savingthepups.com (the "Site") or make a purchase from us. Please read this Privacy Policy carefully. By using the Site, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

  • Account Information: Your name, email address, and password when you create an account.
  • Order Information: Your billing details, phone number, and payment information when you place an order.
  • Membership Information: Payment details associated with your Collar Club subscription.
  • Communications: Any information you provide when you contact us via email, contact forms, or other communication channels.

Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

  • Device Information: Your IP address, browser type and version, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and browsing behavior on our Site.
  • Location Data: General geographic location based on your IP address.
  • Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders, including payment processing.
  • Manage your account and Collar Club membership.
  • Send order confirmations and transactional communications.
  • Provide customer support and respond to your inquiries.
  • Send promotional emails and marketing communications (with your consent).
  • Improve our Site, products, and services based on usage patterns and feedback.
  • Detect and prevent fraud, unauthorized access, and other security issues.
  • Comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We do NOT sell your personal information. We may share your information with the following categories of third-party service providers who assist us in operating our business:

  • Shopify: Our e-commerce platform provider that hosts our Site and processes transactions.
  • Payment Processors: Shopify Payments, PayPal, Stripe, and other payment gateways that securely process your payment information.
  • Analytics Providers: Google Analytics and similar services that help us understand how visitors use our Site.
  • Email Marketing Services: Platforms that help us manage and send marketing communications to subscribers who have opted in.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These technologies help us:

  • Remember your preferences and account settings.
  • Analyze Site traffic and usage patterns.
  • Deliver personalized content and advertisements.
  • Maintain your shopping cart between visits.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of certain features on our Site.

5. Third-Party Services

Our Site may contain links to third-party websites, products, or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We also retain and use your information as necessary to:

  • Comply with our legal obligations.
  • Resolve disputes and enforce our agreements.
  • Maintain business records as required by applicable law.

When your personal information is no longer needed for these purposes, we will delete or anonymize it in accordance with our data retention practices.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
  • Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Right to Opt-Out: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us at contact@help-savingthepups.com. We will respond to your request within 30 days.

8. California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not sell your personal information. However, you have the right to opt out of the sale of personal information if we ever change this practice.
  • Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality based on your exercise of these rights.

To submit a CCPA request, please contact us at contact@help-savingthepups.com with the subject line "CCPA Request."

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 18, please contact us immediately at contact@help-savingthepups.com.

10. Security

We take the security of your personal information seriously and implement reasonable measures to protect it, including:

  • SSL Encryption: All data transmitted between your browser and our Site is encrypted using Secure Socket Layer (SSL) technology.
  • PCI-Compliant Processors: We use PCI-compliant payment processors to handle all payment information securely.
  • Reasonable Security Measures: We maintain administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Saving The Pups
Email: contact@help-savingthepups.com